FAQ
Shipping & Delivery
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Where do you ship from? - We Ship from Edmonton, Alberta.
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How long does shipping take? - Please see our Shipping page for detailed information.
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Do you offer free shipping? - Free shipping is available for order $30 and up.
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Do you ship internationally? - Yes, please see our Shipping page for detailed information.
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How can I track my order? - Orders under $30 ship via Canada Post standard mail. Please see our Shipping page for detailed information.
Returns, Exchanges & Guarantees
- What is your return policy? - Trickflies.ca is the home of the Lifetime Satisfaction Guarantee on all flies (90 days) on everything else). If you aren't happy email us at trickflies.ca@gmail.com and we will make it right.
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Do you offer exchanges? - Exchanges can be arranged via our Lifetime Satisfaction Guarantee with some exceptions. No unwanted fly exchanges on our subscriptions and collections/fly packs.
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What if my item arrives damaged or defective? - In the rare case that an item passes quality control and is defective please email trickflies.ca@gmail.com for a replacement or refund.
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Do your products come with a warranty or satisfaction guarantee? - Trickflies.ca is the home of the Lifetime Satisfaction Guarantee on all flies (90 days) on everything else). If you aren't happy email us at trickflies.ca@gmail.com and we will make it right.